Customer Support for Small Business.

Create an easy to use, real-time Help Desk with WORKetc's complete online customer relationship management system.

Key Features:

• Receive support requests from your customers via email or through your web site.
• Assign requests among support staff and track progress.
• Store all issues and resolutions in a central knowledge base.
• Run real time reports on KPI's for your support team.

How Help Desk Software works.

With WORKetc's Help Desk software, you can easily configure your system to sort incoming messages that are located on any specified POP3 account on the internet.

By using smart filtering technology, WORKetc will analyze message senders and pair them to entries already present in your company Address Book. To eliminate double entries, WORKetc will also create Contacts for you automatically if none presently exist, this keeps all correspondence logged under each contact entity in both your recognized and unknown customer base.

WORKetc also includes a live chat support tool that can be fitted to your existing web site. Employees may opt-in to be designated as a Live Support member. When one or more of these members are actively using WORKetc, they will be presented with notifications, as remote visitors request help.

Help Desk Software and your business.

• Unify your customer correspondence storage and keep on top of pressing support cases.
• Offer live support on your existing web site.
• Eliminate bad customer support experience by tracking each request from "Pending" to "Closed".